Patient Access Operations Specialist II

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

The University of Miami’s Bascom Palmer Eye Institute in Miami, FL invites applications for a full-time Clinical Business Operations Representative 2 in the Department of Patient Access. Responsibilities include handling patient demographics, insurance data, and referrals; reviewing records for completeness; answering phones; greeting visitors; and ensuring smooth operational flow.

Requirements include a high school diploma and at least 1 year of relevant experience; strong data entry and

Qualifications

• Data entry with minimal errors.
• Effective oral and written communication skills.
• Ability to work evenings, nights, and weekends as necessary.
• Strong data collection, organization and analysis abilities.
• Ability to work independently or in a team.

Responsibilities

• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages.
• Greets visitors and callers, handles inquiries, and directs them to the appropriate employee.
• Maintains confidentiality and adheres to policies; supports workflow and coverage as needed.
• Develops effective communications with physicians, managers, peers, trainees, and staff on a regular basis.

Skills

Data entry

Communication

Evenings/nights/weekends

Data analysis

Independence / teamwork

Education

High school diploma

Job description

The University of Miami’s Bascom Palmer Eye Institute in Miami, FL invites applications for a full-time Clinical Business Operations Representative 2 in the Department of Patient Access. Responsibilities include handling patient demographics, insurance data, and referrals; reviewing records for completeness; answering phones; greeting visitors; and ensuring smooth operational flow.

Requirements include a high school diploma and at least 1 year of relevant experience; strong data entry and