Patient Access Operations Leader (Travel Between Clinics)

UNC Health Care; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

UNC Health Care in Raleigh, NC, seeks a mid-level Manager to oversee a patient access team supporting multiple clinic and hospital departments. The role ensures efficient registration and compliant billing across sites with travel between outpatient rehab locations in the Triangle.

The position emphasizes staff leadership, performance management, and collaboration with department chairs and executives to meet financial goals and service quality standards. 40-hour week, onsite with travel.

Qualifications

• Must have strong customer service and engagement skills.
• Time management and prioritization capabilities are essential.
• Analytical and critical-thinking abilities required for financial operations.
• Excellent verbal and written communication skills.
• Understanding of hospital revenue cycle functions is important.

Responsibilities

• Educate departments on Patient Access operations and advise on revenue improvement and patient satisfaction.
• Develop and implement procedures to optimize revenue; document and train staff on changes.
• Lead or contribute to cross-functional projects and process-improvement initiatives.
• Oversee patient registration and point-of-service collections for assigned departments; resolve issues.
• Participate in staff recruitment, onboarding, performance evaluations, and disciplinary actions per policies.
• Collaborate with management on audits, reporting, and workflow studies to optimize revenue.
• Coordinate with QA teams to ensure quality registrations and reduce denials.
• Contribute input to the department budget and monitor goals and productivity.
• Serve as liaison between Patient Access and clinical departments; build relationships with leadership.
• Develop standardized registration processes across the system.
• Supervise cross-disciplinary teams; ensure regulatory compliance and scheduling control.

Skills

Customer service

Time management

Analytical thinking

Communication skills

Revenue cycle understanding

Education

High school diploma or GED

Associate's degree in Accounting, Business Admin, Health Admin or related

Job description

UNC Health Care in Raleigh, NC, seeks a mid-level Manager to oversee a patient access team supporting multiple clinic and hospital departments. The role ensures efficient registration and compliant billing across sites with travel between outpatient rehab locations in the Triangle.

The position emphasizes staff leadership, performance management, and collaboration with department chairs and executives to meet financial goals and service quality standards. 40-hour week, onsite with travel.