Patient Access & Clinic Operations Manager

Duke Careers; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke University Health System in Durham, NC seeks a Service Access Manager to oversee front-end operations across Navaho, Perinatal Cary, and Perinatal Raleigh sites. You will supervise scheduling, registration, billing, and patient flow to ensure efficient service and high-quality care.

The role emphasizes leadership, budget oversight, policy development, and collaboration with physicians and administrators to optimize revenue cycle processes while maintaining patient satisfaction.

Qualifications

• Requires six years of progressive healthcare experience.
• Bachelor's degree may substitute for four years of experience.
• Strong communication, leadership, and budgeting abilities.
• Ability to manage patient flow and clinic operations.

Responsibilities

• Supervise clinic front-end activities including patient flow and staffing.
• Direct scheduling, check-in, check-out, and billing processes.
• Participate in committees to improve operations and space utilization.
• Represent clinic to internal and external groups.
• Lead staff training, recruitment, retention, and development.
• Ensure regulatory compliance (HIPAA, JCAHO) and budgeting.
• Develop policies to improve patient care and resource use.
• Collaborate with physicians and administrative staff to resolve issues.

Skills

Verbal communication

Written communication

Medical terminology

Organizational skills

Customer service

Leadership

Budgeting

Education

Bachelor's degree preferred

High school diploma required

Associate's degree may substitute

Bachelor's degree may substitute

Tools

Excel

Databases

PowerPoint

Job description

Duke University Health System in Durham, NC seeks a Service Access Manager to oversee front-end operations across Navaho, Perinatal Cary, and Perinatal Raleigh sites. You will supervise scheduling, registration, billing, and patient flow to ensure efficient service and high-quality care.

The role emphasizes leadership, budget oversight, policy development, and collaboration with physicians and administrators to optimize revenue cycle processes while maintaining patient satisfaction.