Manager, Patient Access (Onsite)

Adventist Health; Pope Valley (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Adventist Health in Pope Valley, CA, seeks a Patient Access Manager to supervise and optimize hospital patient access services. You will partner with hospital management to set goals, define priorities, and steer staff through process improvements and budget planning.

The role requires strong leadership, healthcare operations experience, and a track record of managing registration workflows and data integrity. A Bachelor's degree is required with preferred advanced degrees.

Qualifications

• Bachelor's Degree or equivalent required.
• Master's Degree preferred.
• Five years' relevant experience preferred.
• One year's leadership experience preferred.
• Experience with computer terminals preferred.

Responsibilities

• Provides day-to-day technical leadership while performing escalated or complex duties.
• Creates and maintains department schedule, assisting with coverage for absences/vacations so no vital workstation goes uncovered.
• Ensures shifts are covered using regular, float and per-diem staff.
• Uses independent judgment requiring in-depth analysis of variable factors.
• Collaborates with management and top professionals/specialists in selection of methods, techniques and analytical approach.
• Provides day-to-day technical oversight to staff; may become actively involved to meet schedules and resolve problems.
• Coaches employees to correct processes and educates staff on updated protocols for hospital/clinic services.
• Participates in the full process of hiring new personnel and onboarding.
• Participates in the development of employees.
• Participates in the preparation of the department budget.
• Performs other job-related duties as assigned.

Skills

Leadership experience

Team management

Analytical skills

Education

Bachelor's Degree

Master's Degree

Five years' experience

One year's leadership experience

Experience with computer terminals

Job description

JOB DESCRIPTION

Located in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care. We are comprised of a 151-bed hospital, emergency department and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center and Behavioral Health units. In the heart of Napa Valley, St. Helena is a charming place, and the quality of life is unsurpassed with outdoor adventure, rejuvenation at luxurious spas, popular restaurants, as well as perfect weekend getaways to San Francisco or the coast.

Job Summary

Maintains responsibility for the supervision/management of hospital Patient Access staff/services. Works with Patient Access points and hospital management to define goals and objectives, as well as staff priorities. Reviews project progress and recommends any changes to senior management. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Job Requirements

Education and Work Experience:

• Bachelor's Degree or equivalent combination of education/related experience: Required
• Master's Degree: Preferred
• Five years' relevant experience: Preferred
• One year's leadership experience: Preferred
• Experience with computer terminals: Preferred

Essential Functions

• Provides day-to-day technical leadership while performing escalated or complex duties. Creates and maintains department schedule, assisting with coverage for absences/vacations so no vital workstation goes uncovered. Ensures shifts are covered using regular, float and per-diem staff. Uses independent judgment requiring in-depth analysis of variable factors.
• Collaborates with management and top professionals/specialists in selection of methods, techniques and analytical approach. Provides day-to-day technical oversight to staff; may become actively involved to meet schedules and resolve problems.
• Coaches employees to correct processes both individually and during monthly area meetings. Educates staff on existing and updated protocols for hospital/clinic services. Provides statistics on registration errors to management to assure integrity of data and education of staff, as needed.
• Participates in the full process of hiring new personnel from candidate selection through the on-boarding process. Assists with reviews of new personnel and recommends where additional training is needed, or discharge, if warranted. Participates in the development of employees.
• Participates in the preparation of the department budget.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

ABOUT US

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

Category:Healthcare, Keywords:Patient Access Manager, Location:Pope Valley, CA-94567