Patient Access Operations Leader

Valor Health; Kuna (ID); On-site; USD 70,000 - 95,000; Full time

Job summary

Valor Health in Kuna, Idaho seeks a Patient Access Operations Supervisor to lead and coordinate Patient Access and Patient Support across the organization. You will oversee staff, set service standards, and drive front-end workflows, ensuring efficient access and strong patient communication.

The role focuses on operational decision-making, staff mentorship, and real-time service recovery, working with department leaders to align processes with regulatory and quality requirements.

Qualifications

• High school diploma or equivalent required; an associate degree is preferred.
• Minimum of three years recent experience in patient access, registration, scheduling, or revenue cycle.
• Minimum of two years supervisory or lead experience preferred; EMR/EHR experience preferred.

Responsibilities

• Directs daily activities for Patient Access and Patient Support functions.
• Manages staffing schedules and ensures appropriate coverage.
• Establishes initial and ongoing training standards for Patient Access staff.
• Leads operational service recovery for patient access and front-end workflows.
• Tracks KPIs and quality metrics related to patient access and support.
• Collaborates with Quality Department on patient experience initiatives.

Skills

Customer service

Communication

Coaching

Staff development

Education

High school diploma

Associate degree

Tools

EMR/EHR systems

Scheduling platforms

Job description

Valor Health in Kuna, Idaho seeks a Patient Access Operations Supervisor to lead and coordinate Patient Access and Patient Support across the organization. You will oversee staff, set service standards, and drive front-end workflows, ensuring efficient access and strong patient communication.

The role focuses on operational decision-making, staff mentorship, and real-time service recovery, working with department leaders to align processes with regulatory and quality requirements.