Patient Access Operations Lead

Intermountain Healthcare Inc.; Miles City (MT); On-site; USD 33,000 - 55,000; Full time

Job summary

Intermountain Health in Miles City, MT seeks an Acute Patient Access Supervisor to manage day-to-day revenues service center operations and hospital departments. You will enforce quality programs, lead staff, and ensure compliance with EMTALA and regulatory standards.

The role involves coordinating staffing, assisting with financial clearance, and guiding processes to resolve billing issues while maintaining patient flow and service levels in a 8am-4:30pm schedule.

Qualifications

• High School diploma or equivalent is required. Associate’s level degree or higher is preferred. Degree must be obtained from an accredited institution. Education is verified.
• Demonstrated intermediate experience in a Patient Access Role.
• Demonstrated ability to work in a fast-paced environment.
• Demonstrates a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.
• Demonstrates ability to resolve Caregiver and Patient/Family complaints
• Demonstrates proficiency in Electronic Health record, Epic preferred

Responsibilities

• Oversee day-to-day functions of the assigned patient access department.
• Collaborate with partnering leadership teams to evaluate service needs and volumes for staffing.
• Assign daily work schedules and approve timecards.
• Provide support for estimates, financial assistance, payment plans, and charity care.
• Communicate process and protocol to staff. Develop, implement and teach new procedures and practices. Direct and coordinate training of new employees.
• Use knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigate and resolve billing/insurance/claims submission, disputes or complaints to resolution, as needed.
• Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow, quality care, and downtime procedures.
• Ensure obtaining prior authorizations, referrals, estimates, and financial clearance.

Skills

Interpersonal Skills

Customer Service

Industry Standards

EHR

Microsoft

Cash Handling

Medical Billing

Complaint resolution

EMTALA

Healthcare Regulations

Education

High School diploma

Associate’s degree preferred

Tools

Epic

Electronic Health Record

Job description

Intermountain Health in Miles City, MT seeks an Acute Patient Access Supervisor to manage day-to-day revenues service center operations and hospital departments. You will enforce quality programs, lead staff, and ensure compliance with EMTALA and regulatory standards.

The role involves coordinating staffing, assisting with financial clearance, and guiding processes to resolve billing issues while maintaining patient flow and service levels in a 8am-4:30pm schedule.