Patient Access - Operations Call Center Technician - Full Time - THIRD shift

Wilson-Health; Buckeye Terrace (OH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Access to on-site clinic

Generous PTO

Health insurance (HDHP/PPO)

HSA and FSA

Life and Disability insurance

Tuition assistance

On-site gym

Job summary

Wilson Health is seeking an Operations Center Technician for its Sidney, Ohio area. The role focuses on operating the hospital switchboard, handling a high volume of calls, and supporting daily computer operations with professional communication.

The ideal candidate has prior experience in fast-paced communications or customer service, with strong reliability, accuracy, and calmness under pressure. Third-shift, full-time, and weekend/holiday rotation are required.

Qualifications

• High school diploma or equivalent required.
• Prior switchboard, call center, dispatch, hospital communications, or high-volume customer service experience preferred.
• Experience with multi-line telephone systems and paging systems preferred.
• Healthcare or hospital experience is a plus.
• Strong computer skills and ability to learn multiple systems.
• Excellent verbal communication and customer service skills.
• Ability to multitask and stay calm in emergencies.
• Dependable attendance and ability to work every other weekend/holiday.

Responsibilities

• Answer and manage a high volume of internal and external calls promptly and professionally.
• Transfer calls to appropriate departments, extensions, or individuals.
• Operate switchboard, paging systems, and communication consoles.
• Follow procedures for emergency codes and disaster drills.
• Monitor alarm panels and follow notification procedures.
• Maintain paging and communication logs.
• Maintain and update TigerConnect.
• Type, file, and maintain daily operating information.
• Protect confidentiality and work with discretion.

Skills

Customer service

Multiline telephone systems

Communication consoles

Emergency procedures

Attention to detail

Computer skills

Education

High school diploma

Equivalent

Tools

TigerConnect

Paging systems

Switchboard equipment

Phone systems

Job description

Career Opportunities

Wilson Health is looking for a direct hireOperations Center Technicianfor our location in Sidney, Ohio (North Dayton, Ohio) area.

Key Perks and Benefits:

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
• Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
• HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
• Company-paid Life Insurance and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
• Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
• Tuition Assistance Program
• Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.

What We're Looking For:

The ideal candidate will bring previous experience in a fast-paced communications or customer service environment and be comfortable handling multiple calls, computer systems, emergency procedures, and competing priorities.

Because the Operations Center serves as a critical communication point for the hospital, strong prior experience, reliability, accuracy, and professional communication skills are especially important for this position.

Employment Status: FULL TIME - 72 hours per pay period

Working Hours: 11:30pm - 7:30am - third shift

Shift: Third Shift, every other weekend and every other holiday.

Position Reports to:Operations Center Coordinator

Department Description:

The Operations Center Technician is responsible for operating the hospital switchboard, answering and directing internal and external calls, completing overhead and pager announcements, monitoring alarm and emergency communication panels, and supporting required daily computer operations.

This position requires an individual who can remain professional and composed while managing a high volume of calls and communications. Previous experience working with multi-line telephone systems, switchboards, call centers, dispatching, hospital communications, or similar fast-paced environments is highly preferred.

Job Summary:

The Operations Center Technician is responsible for answering the switchboard consoles, pages on the overhead and on voice and digital pagers. Types and files daily operating information. The Technician is also responsible for monitoring alarm panels and operate computer equipment in order to execute the required daily computer operations.

Essential Duties & Responsibilities:

• Accurately answer and manage a high volume of internal and external telephone calls in a timely and professional manner.

• Transfer calls accurately to the appropriate departments, extensions, or individuals.

• Operate communication consoles, switchboard equipment, paging systems, and other communication technology.

• Follow established procedures for emergency codes and situations, including disaster drills, CareFlight, traumas, abductions, and other hospital emergencies.

• Complete overhead, voice, and digital paging accurately and professionally.

• Monitor alarm panels and promptly follow established notification procedures.

• Accurately maintain paging and communication logs.

• Assist with maintaining and updating TigerConnect.

• Type, file, and maintain daily operational information.

• Operate computer equipment and complete required daily computer operations.

• Maintain confidentiality and professionalism when handling sensitive information.

• Prioritize multiple requests while maintaining accuracy and attention to detail.

Qualifications:

• High school diploma or equivalent required.

• Previous switchboard, call center, dispatch, hospital communications, or high-volume customer service experience strongly preferred.

• Previous experience answering and managing a high volume of telephone calls preferred.

• Previous experience using multi-line telephone systems, communication consoles, paging systems, or similar technology preferred.

• Previous healthcare or hospital experience preferred.

• Strong computer skills and ability to learn multiple computer and communication systems.

• Excellent verbal communication and customer service skills.

• Strong attention to detail and ability to accurately follow established procedures.

• Ability to remain calm, professional, and focused during emergency or high-pressure situations.

• Ability to multitask, prioritize responsibilities, and work independently during third shift.

• Dependable attendance and the ability to work every other weekend and every other holiday are required.

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE(Equal Opportunity Employer)