Patient Access Navigator & Registration Specialist

Jackson Hospital; Montgomery (AL); On-site; USD 28,000 - 40,000; Full time

Job summary

Jackson Hospital is seeking personnel for patient access duties in Montgomery, AL. The role involves pre-registration, registration, payer identification, verification, and referrals to financial counseling, with emphasis on accurate data entry of patient demographics and benefits at the point of service.

Essential communication is required to deliver excellent customer service to patients, families, and healthcare staff, using AIDET principles and meeting regulatory requirements.

Qualifications

• Must be able to communicate concisely and clearly.
• Experience with customer service in a healthcare setting preferred.
• Familiarity with medical terminology is advantageous.

Responsibilities

• Pre-registration and registration of patients.
• Payer identification and verification.
• Referral to financial counseling as needed.
• Handle point-of-service collections and data entry of demographics and benefits.

Skills

Effective communication

AIDET

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Jackson Hospital is seeking personnel for patient access duties in Montgomery, AL. The role involves pre-registration, registration, payer identification, verification, and referrals to financial counseling, with emphasis on accurate data entry of patient demographics and benefits at the point of service.

Essential communication is required to deliver excellent customer service to patients, families, and healthcare staff, using AIDET principles and meeting regulatory requirements.