Patient Access Navigator: Registration & Insurance

ScionHealth; Columbus (GA); On-site; USD 38,000 - 47,000; Full time

Job summary

ScionHealth is seeking a Patient Access Registrar to coordinate patient registration, verify insurance, and secure financial clearance in a fast-paced acute care hospital setting. The role involves collecting patient information, confirming eligibility, obtaining pre-certifications, and collecting payments while delivering exceptional customer service.

The ideal candidate will have 1+ year healthcare registration experience, strong data entry skills, and familiarity with EMR systems.

Qualifications

• High school diploma or equivalent required; preferred to have the essential functions demonstrated.
• 1+ year healthcare registration, scheduling, or patient access preferred.
• Basic familiarity with insurance verification and medical terminology preferred.

Responsibilities

• Register patients for inpatient, outpatient, and emergency services with accurate demographic and financial data.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Explain financial obligations, including co-pays and deductibles, and payment options to patients.
• Record payments, issue receipts, and balance cash drawers daily.
• Coordinate with clinical and ancillary staff to facilitate admissions and appointments.
• Distribute and explain forms and educational materials to patients and families.
• Answer patient questions about registration, insurance, and billing processes.
• Maintain HIPAA confidentiality in handling patient information.
• Document patient interactions and update electronic medical records as required.
• Assist with rescheduling and managing patient appointments as needed.

Skills

Excellent communication

Attention to detail

Insurance verification knowledge

Medical terminology

Multitasking

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

ScionHealth is seeking a Patient Access Registrar to coordinate patient registration, verify insurance, and secure financial clearance in a fast-paced acute care hospital setting. The role involves collecting patient information, confirming eligibility, obtaining pre-certifications, and collecting payments while delivering exceptional customer service.

The ideal candidate will have 1+ year healthcare registration experience, strong data entry skills, and familiarity with EMR systems.