Patient Access Navigator - Registration & Billing

Novant Health; Burgaw (NC); On-site; USD 33,000 - 52,000; Full time

Job summary

Novant Health is seeking a Patient Access / Registration professional to support the Emergency Department, imaging, and surgery registration workflows. You will gather patient demographics and financial information, verify insurance, collect payments, and guide patients through the registration process.

The role emphasizes regulatory compliance, accurate data entry, and coordinating with financial counselors to resolve patient billing questions in a fast-paced hospital setting.

Qualifications

• Bold knowledge of insurance plans and coordination of benefits.
• Strong customer relations and communication with patients and families.
• Familiarity with regulatory standards and patient privacy.
• Ability to work in a fast-paced environment and manage queues.

Responsibilities

• Capture and enter accurate patient demographics and financial information via multiple channels.
• Coordinate with insurance verification and financial counseling to obtain authorization.
• Process payments, perform cash handling, and prepare bank deposits.
• Ensure documentation complies with federal, state, and Joint Commission guidelines.
• Assist with scheduling and registration across ED, imaging, surgery, and other areas.

Skills

Insurance knowledge

Customer service

Communication skills

Regulatory compliance

Medical terminology

Confidentiality

Teamwork

Problem solving

Scheduling

Education

High School Diploma

Job description

Novant Health is seeking a Patient Access / Registration professional to support the Emergency Department, imaging, and surgery registration workflows. You will gather patient demographics and financial information, verify insurance, collect payments, and guide patients through the registration process.

The role emphasizes regulatory compliance, accurate data entry, and coordinating with financial counselors to resolve patient billing questions in a fast-paced hospital setting.