Patient Access Navigator II

Baptist Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health in Jacksonville Beach, FL is seeking a Patient Access professional to register patients, navigate multiple systems, and support front-line service excellence for patients and visitors.

The role requires cross-training across patient access areas, a solid understanding of EMTALA/HIPAA regulations, and accurate completion of consent and privacy forms, ensuring compliance and patient privacy.

Qualifications

• Registers patients accurately and efficiently.
• Utilization of multiple systems and interfaces.
• Cross‑Trained in order to work in multiple patient access areas.
• Maintains service excellence to patients and visitors for face‑to‑face and telephonic encounters.
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.).
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintains a professional relationship with all clinical and non‑clinical team members.
• Able to articulate compliance documentation and ensure completion of required patient consent forms.
• Maintains patient privacy in accordance with HIPAA guidelines.

Responsibilities

• Registers patients accurately and efficiently.
• Utilization of multiple systems and interfaces.
• Cross‑Trained in order to work in multiple patient access areas.
• Maintains service excellence to patients and visitors for face‑to‑face and telephonic encounters.
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.).
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintains a professional relationship with all clinical and non‑clinical team members.
• Able to articulate compliance documentation and ensure completion of required patient consent forms.
• Maintains patient privacy in accordance with HIPAA guidelines.

Job description

Baptist Health in Jacksonville Beach, FL is seeking a Patient Access professional to register patients, navigate multiple systems, and support front-line service excellence for patients and visitors.

The role requires cross-training across patient access areas, a solid understanding of EMTALA/HIPAA regulations, and accurate completion of consent and privacy forms, ensuring compliance and patient privacy.