Patient Access Navigator II

Baptist Health (Jacksonville); Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health (Jacksonville) is seeking an experienced Patient Access Registrar to register patients accurately and efficiently, utilizing multiple systems and interfaces. The role involves cross-training to work across various patient access areas and maintaining service excellence for both in-person and telephone encounters.

The candidate should have familiarity with state and federal regulations including EMTALA, AHCA, and JCAHO, with a strong commitment to patient privacy under HIPAA

Qualifications

• High School diploma required.
• Insurance, healthcare, and customer service experience preferred.
• Familiarity with EMTALA, AHCA and JCAHO compliance.

Responsibilities

• Register patients accurately and efficiently.
• Utilize multiple systems and interfaces to process patient information.
• Cross-train to work in multiple patient access areas.
• Maintain service excellence for patients and visitors in face-to-face and telephonic encounters.
• Maintain patient privacy in accordance with HIPAA guidelines.

Skills

Customer service

Insurance knowledge

Healthcare experience

Education

High School diploma

Job description

Baptist Health (Jacksonville) is seeking an experienced Patient Access Registrar to register patients accurately and efficiently, utilizing multiple systems and interfaces. The role involves cross-training to work across various patient access areas and maintaining service excellence for both in-person and telephone encounters.

The candidate should have familiarity with state and federal regulations including EMTALA, AHCA, and JCAHO, with a strong commitment to patient privacy under HIPAA