Patient Access Navigator I: Scheduling & Digital Access

tannercareers; Georgia; On-site; USD 36,000 - 48,000; Full time

Job summary

Tanner Health System in Georgia is seeking a Patient Access Navigator I to coordinate scheduling requests, validate requirements, and help patients access care. Follows workflows to ensure accurate appointment placement and a positive patient experience.

Responsibilities include managing scheduling queues, verifying orders, promoting digital tools, and maintaining professional communication with clinicians and staff. Requires a High School Diploma or GED and six months of related experience.

Qualifications

• High School Diploma or GED required.
• Six months of related experience preferred.
• Ability to follow workflows and handle digital tools.
• Strong communication and empathy for patients.
• Ability to multitask and manage priorities.
• Licenses & Certifications: NONE REQUIRED.

Responsibilities

• Access Optimization & Scheduling: review and process scheduling requests from provider orders.
• Order & Clinical Requirement Validation: identify and resolve discrepancies in orders and scheduling requirements.
• Throughput & Workqueue Management: prioritize calls and tasks to meet service levels.
• Digital Access Utilization: promote patient use of MyChart enrollment and other digital tools.

Skills

Scheduling coordination

Customer service

Verbal & written communication

Problem solving

Adaptability

Team collaboration

Education

High School Diploma or GED

Six months of related experience

Job description

Tanner Health System in Georgia is seeking a Patient Access Navigator I to coordinate scheduling requests, validate requirements, and help patients access care. Follows workflows to ensure accurate appointment placement and a positive patient experience.

Responsibilities include managing scheduling queues, verifying orders, promoting digital tools, and maintaining professional communication with clinicians and staff. Requires a High School Diploma or GED and six months of related experience.