Patient Access Navigator - Scheduling (Days) (Part-Time)

Tanner Health; Georgia; On-site; USD 35,000 - 52,000; Full time

Job summary

Tanner Health in Georgia is seeking a Patient Access Navigator I to support patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. The role follows established workflows and system guidance to ensure accurate appointment placement and a positive patient experience.

You will demonstrate accountability for completing work accurately and timely in a high-volume environment, while communicating

Qualifications

• High school diploma or GED is required.
• Six months of related experience preferred.
• Ability to follow established workflows and protocols.

Responsibilities

• Coordinate scheduling requests and verify scheduling requirements.
• Assist patients in navigating access to care and preparing for appointments.
• Follow workflows and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience.
• Escalate issues to appropriate teams when needed.
• Demonstrate accountability for timely, accurate work in a fast-paced setting.

Skills

Scheduling coordination

Customer service

Communication skills

Multitasking

Problem-solving

Team collaboration

Adaptability

Education

High School Diploma or GED

Job description

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.
Qualifications
Education: High School Diploma or GED
Experience: Six months of related experience
Knowledge, Skills And Abilities

• Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.
• Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment
• Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy
• Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members
• Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows
• Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs
• Basic problem-solving skills with the ability to recognize issues and elevate appropriately
• Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environment
  

Licenses & Certifications

• NONE REQUIRED