Patient Access Navigator - Scheduling (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Tanner-Health-1 is seeking a Patient Access Navigator I in Carrollton, GA, to coordinate scheduling requests, validate requirements, and help patients access care. The role emphasizes accurate appointment placement, patient readiness, and delivering a positive patient experience.

Candidates should have a high school diploma or GED and at least six months of related experience, with strong communication skills and the ability to follow established workflows in a fast-paced hospital setting.

Qualifications

• High School diploma or GED required.
• Six months of related experience.
• Strong verbal and written communication skills.
• Ability to follow structured workflows, protocols, and system guidance.

Responsibilities

• Coordinate scheduling requests and patient readiness.
• Validate scheduling requirements and assist patients in accessing care.
• Ensure accurate appointment placement and a positive patient experience.
• Support scheduling workflows and respond to coverage needs.
• Engage with providers, offices, and clinical staff to facilitate access.

Skills

Escalation & Support

Org & Time Mgmt

Structured Workflows

Communication

Team Collaboration

Multitasking

Customer Service

Problem Solving

Adaptability

Education

High School Diploma or GED

Job description

Carrollton, GAAdministrative or Clerical26-654Job DescriptionA Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.QualificationsEducation: High School Diploma or GEDExperience: Six months of related experienceKnowledge, Skills and Abilities:*Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.*Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment*Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy*Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members*Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows*Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs*Basic problem-solving skills with the ability to recognize issues and escalate appropriately*Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environmentLicenses & Certifications:* NONE REQUIRED