Patient Access Navigator — Front Desk Registration

Valley Health System (Winchester, VA); Ohio; On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Zero-Deductible Plan

Dental & Vision Insurance

Paid Time Off

Tuition Assistance

Retirement Match

Employee Assistance Program

Wellness Program

HSA/FSA

Job summary

Valley Health System is seeking a Patient Access Specialist to greet patients and register them for inpatient, outpatient, and emergency services. You will collect demographic, insurance, and payment information and explain financial responsibilities with a compassionate, customer-focused approach.

The role involves front-desk, bedside, and phone registrations, ensuring accuracy and HIPAA compliance, while guiding patients through the care journey within Epic systems.

Qualifications

• High school diploma or GED required.
• Associates degree in Healthcare Administration or related field preferred.

Responsibilities

• Register patients for inpatient and outpatient services accurately.
• Provide financial counseling and cost estimates to patients.
• Obtain and verify patient demographic, insurance, and payment information.
• Explain ABN workflow and assist with cost estimates and payment options.
• Direct patients to appropriate departments and floors as needed.

Education

High School Diploma or GED

Associates degree in Healthcare Administration or related field

Job description

Valley Health System is seeking a Patient Access Specialist to greet patients and register them for inpatient, outpatient, and emergency services. You will collect demographic, insurance, and payment information and explain financial responsibilities with a compassionate, customer-focused approach.

The role involves front-desk, bedside, and phone registrations, ensuring accuracy and HIPAA compliance, while guiding patients through the care journey within Epic systems.