Patient Access Navigator: Epic Scheduling & Triage

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Part time

Job summary

Rush University Medical Center’s Access Center Specialist I handles clinical and non-clinical calls, performs scheduling, triage, and referral management. The role collaborates with staff to meet access, revenue cycle, and scheduling goals while upholding Rush policies and patient service standards.

Requires high school diploma; bachelor’s degree or equivalent experience preferred. CHAA certification is a plus; bilingual skills are advantageous.

Qualifications

• High School Diploma required.
• Bachelor’s degree or equivalent work experience in patient care or related setting strongly preferred.
• Bilingual skills a plus.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answers all telephone calls within your work assignment as designated by leadership to accurately schedule patients per Epic guidelines.
• Evaluates non-scheduling related patient inquiries and routes/escalates as needed.
• Assess caller’s needs and respond with critical judgment and ensure resolution.
• Use Salesforce and Genesys to optimize patient interactions and workflow; document accurately.

Skills

Communication skills

Customer service

Multitasking

Typing 40 WPM

MS Office proficiency

Education

High School Diploma

Bachelor’s degree or equivalent

CHAA certification preferred

Tools

Epic Cadence

Salesforce

Genesys

Outlook

Word

Job description

Rush University Medical Center’s Access Center Specialist I handles clinical and non-clinical calls, performs scheduling, triage, and referral management. The role collaborates with staff to meet access, revenue cycle, and scheduling goals while upholding Rush policies and patient service standards.

Requires high school diploma; bachelor’s degree or equivalent experience preferred. CHAA certification is a plus; bilingual skills are advantageous.