Patient Access & Scheduling Specialist

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Part time

Job summary

Rush University Medical Center is seeking an Access Center Specialist I to handle clinical and non-clinical calls, schedule appointments, and assist with referrals. The role collaborates with practice staff to meet access, scheduling, and revenue goals while upholding Rush policies.

Responsibilities include triage, message taking, and documentation, with emphasis on customer service and accurate data entry. The position requires strong communication and teamwork in a fast-paced environment.

Qualifications

• High School Diploma required.
• Bachelor’s degree or equivalent work experience in patient care or related setting strongly preferred.
• Bilingual skills a plus.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent communication and outstanding customer service and listening skills.
• Critical thinking and strong problem-solving skills; team-oriented and detail-focused.

Responsibilities

• Answers all telephone calls and schedules patients per guidelines.
• Evaluates non-scheduling inquiries and routes to appropriate staff.
• Identify caller needs and provide appropriate resolution with sound judgment.
• Document interactions and manage patient inquiries in integrated systems (Salesforce, Epic).
• Support access Epic workflows and referral processes to improve access and revenue cycle.

Skills

Communication skills

Customer service

Listening skills

Typing 40 WPM

Microsoft Office/Outlook/Word

Problem solving

Teamwork

Education

High School Diploma

Bachelor’s degree or equivalent in patient care setting

Tools

Epic Cadence

Salesforce

Genesys

Epic scheduling test

Job description

Rush University Medical Center is seeking an Access Center Specialist I to handle clinical and non-clinical calls, schedule appointments, and assist with referrals. The role collaborates with practice staff to meet access, scheduling, and revenue goals while upholding Rush policies.

Responsibilities include triage, message taking, and documentation, with emphasis on customer service and accurate data entry. The position requires strong communication and teamwork in a fast-paced environment.