Patient Access Navigator

CHI; Williston (ND); On-site; USD 28,000 - 39,000; Full time

Job summary

CHI Williston Health in Williston, ND, is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department, main registration, and admitting.

You will gather and verify demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify discrepancies, support workflow during high-volume periods, and work with the care team, patients, and families to

Qualifications

• High School Diploma or GED required at hire.
• Preferred: 1 year healthcare experience with patient access, knowledge of registration procedures, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic information, insurance eligibility and benefits verification, and documentation in the EHR.
• Accurately scan, index, and manage patient documents to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using education tools and scripts, including estimates and patient liabilities, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and provider workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Patient access

Registration

Customer service

Communication

Education

High School Diploma or GED

Job description

CHI Williston Health in Williston, ND, is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department, main registration, and admitting.

You will gather and verify demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify discrepancies, support workflow during high-volume periods, and work with the care team, patients, and families to