Patient Access Representative

Reid Home Health; Williston, Northern (ND, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

CHI Williston Health, part of CommonSpirit Health, seeks a Patient Access Representative to register and admit patients across access points including ED and main registration. You will verify demographics, insurance details, and collect patient liabilities while supporting care teams for a positive patient experience.

Ideal candidates bring accuracy, strong customer service, and accountability for privacy and regulatory requirements.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare patient access experience preferred.
• Knowledge of registration procedures and documentation, health insurance payers, and real-time eligibility verifications.

Responsibilities

• Perform patient registration across access points with accurate demographics and insurance verification in the EHR.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to ensure timely access to care.
• Resolve routine registration and insurance discrepancies following established workflows.
• Provide patient-facing support via telephone and other approved channels.

Skills

Customer service

Accuracy

Accountability

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and eliminate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to resolve complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Diploma or GED, upon hire

Preferred

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Williston Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, have a variety of skills from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and so much more!

CHI Williston Health provides you with the same level of care you provide for others. We care about our team members' well-being and offer benefits that complement work/life balance.