Patient Access Navigator

Sarasota Memorial Hospital; Minnesota; On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus (external candidates)

Job summary

UnitedHealth Group is seeking a Patient Access Representative Associate in Minneapolis to greet patients, collect demographic and insurance information, and guide them through the registration process in the electronic medical record system.

The role supports verification of insurance, cost explanations, and financial assistance program referrals, with potential mentoring of staff as needed. Regular day/evening shifts are required.

Qualifications

• 6+ months of customer service experience in healthcare, retail, food service, bank/office settings, call center, or other settings that engage with customers.

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.

Skills

Customer service

Office software

Tools

Microsoft Office

Job description

UnitedHealth Group is seeking a Patient Access Representative Associate in Minneapolis to greet patients, collect demographic and insurance information, and guide them through the registration process in the electronic medical record system.

The role supports verification of insurance, cost explanations, and financial assistance program referrals, with potential mentoring of staff as needed. Regular day/evening shifts are required.