Patient Access Navigator

St. Tammany Health System; Covington (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to provide efficient check-in and outstanding customer service. You will collect patient information accurately, protect confidentiality under HIPAA, and guide patients through their rights and hospital policies.

Primary hours are 40 per week with shifts 7:30am–4pm or 8:30am–5pm, Monday through Friday. The role emphasizes throughput, compassion, and professionalism in a busy health system environment.

Qualifications

• Excellent written and verbal communication with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional and neat work environment.
• Promotes a positive image while maintaining strict confidentiality.
• Bilingual skills are desirable.

Responsibilities

• Check in patients efficiently and in an organized manner.
• Ensure throughput and deliver exceptional customer service.
• Collect accurate information and protect patient confidentiality per HIPAA and policy.

Skills

Communication skills

Customer service

Organizational skills

Confidentiality

Bilingual abilities

Fast-paced environment

Education

High school diploma or equivalent

Post-secondary or vocational program (preferred)

Job description

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to provide efficient check-in and outstanding customer service. You will collect patient information accurately, protect confidentiality under HIPAA, and guide patients through their rights and hospital policies.

Primary hours are 40 per week with shifts 7:30am–4pm or 8:30am–5pm, Monday through Friday. The role emphasizes throughput, compassion, and professionalism in a busy health system environment.