Patient Access Rep - Bone & Joint Clinic

St. Tammany Parish Hospital; Covington, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

St. Tammany Health System in Covington, LA is hiring a Patient Access Representative to greet patients, verify information, and ensure accurate check-in and check-out processes.

You will handle scheduling, insurance verification during registration, collect copays, and maintain patient confidentiality in line with HIPAA and company policy. The role emphasizes excellent customer service in a fast-paced environment, strong communication, and teamwork.

Qualifications

• Must be able to operate a computer, copier and fax machine.
• Must possess good communication skills and a great deal of patience.
• Medical office experience preferred.
• Should have previous medical terminology.
• Must be willing to learn all aspects of the office and be a team player.
• Must be able to work well with others in a very busy environment.
• Must maintain a professional demeanor at all times.

Responsibilities

• Complete efficient and organized check in/out for patients.
• Ensure throughput and customer service are top priorities.
• Schedule appointments and verify insurance during registration as appropriate.
• Collect accurate information from patients while ensuring confidentiality per HIPAA regulations and company policy.
• Answer multi-line phones and direct calls courteously.
• Collect copayments and patient balances.
• Scan or file all documents into the Medical Record as needed.

Skills

Communication skills

Computer skills

Team player

Patience

Education

High School Diploma or GED

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 40

Work Shift: Monday through Friday, 8a to 5p

Summary of the Job

• The Patient Access Reps. are primarily responsible for completing an efficient and organized check in/out for the patients.
• Ensuring throughput and customer service are top priorities.
• Schedule appointments and verifying insurance during registration as appropriate.
• Collecting accurate information from patients while ensuring confidentiality of this information and that the patients are aware of their rights as determined by HIPAA regulations and company policy.
• To answer multi line phones and direct all calls in a polite and courteous manner.
• To collect copayments and patient balances.
• To scan or file all documents into the Medical Record as needed.

Minimum Qualifications

• Must be able to operate a computer, copier and fax machine.
• Must possess good communication skills and a great deal of patience.
• Medical office experience preferred.
• Should have previous medical terminology.
• Must be willing to learn all aspects of the office and be a team player.
• Must be able to work well with others in a very busy environment.
• Must maintain a professional demeanor at all times.

Preferred Qualifications

• A High School Diploma or GED is preferred.
• Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.

Physical Demands

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 10 pounds is required. Must be able to work with a moderate level of noise.

Physical Effort required

Constant (67%-100%) – reaching, handling/feeling, talking, hearing, seeing. Frequently (34%-66%) – NONE. Occasionally (1%-33%) – lifting, carrying, pushing/pulling, stooping, crouching.

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.

St. Tammany Health System is a full-service acute care facility that delivers today’s life‑improving procedures with the latest technology, highest quality and the utmost care to area residents. From wellness and prevention to diagnosis, treatment, rehabilitation and recovery, the St. Tammany Health System delivers the very latest technology, the most accomplished specialists and highly personalized, caring staff to ensure patients and their families receive world‑class healthcare close to home. St. Tammany Health System is an independent service district in a clinically integrated partnership with Ochsner Health System. Together, the two organizations focus on aligning their healthcare offerings to best serve patients and families in west St. Tammany Parish and surrounding areas.