Patient Access & Medical Office Administrator

UNC Health Care; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health Care in Raleigh, NC is seeking a patient services administrator to handle check-in/out, billing information, and related administrative tasks. This full-time role supports the Neurology/neurosurgery team onsite.

Responsibilities include insurance verification, coding visits with ICD/CPT, processing payments, managing schedules, and maintaining supplies. Strong customer service and computer skills are essential to succeed in this role at UNC Health Care.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, answers phones promptly, and provides accurate information.
• Accurately handles patient check-in/out, processes insurance verification and coding, balances receipts, and schedules appointments.
• Orders and maintains clinical and office supplies.
• Complies with HIPAA, OSHA and infection prevention policies; participates in improvement activities.
• Shows good customer service and teamwork when interacting with patients, families, and staff.

Skills

Customer service

Computer skills

Phone handling

Data entry

Education

High school diploma or GED

Medical administrative assisting program (preferred)

Tools

ICD/CPT coding

Medical billing software

Job description

UNC Health Care in Raleigh, NC is seeking a patient services administrator to handle check-in/out, billing information, and related administrative tasks. This full-time role supports the Neurology/neurosurgery team onsite.

Responsibilities include insurance verification, coding visits with ICD/CPT, processing payments, managing schedules, and maintaining supplies. Strong customer service and computer skills are essential to succeed in this role at UNC Health Care.