Patient Access & Medical Office Coordinator

UNC REX Healthcare; Lenoir (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

UNC Health in Lenoir, NC is seeking an administrative assistant for the Urgent Care Southfork unit. The role supports patient check-in/out, processes insurance verification, and handles billing questions with a focus on accuracy and customer service.

The incumbent will balance daily receipts, schedule appointments, maintain medical records, and ensure HIPAA and safety guidelines are followed in a fast-paced clinical setting.

Qualifications

• High school diploma or GED; higher-level degree may satisfy this requirement.
• Completion of an accredited medical administrative assisting program preferred.
• Experience in a medical office preferred.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions.
• Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.

Skills

Customer service

Computer skills

Communication skills

Education

High school diploma

Tools

Billing software

Medical software

Job description

UNC Health in Lenoir, NC is seeking an administrative assistant for the Urgent Care Southfork unit. The role supports patient check-in/out, processes insurance verification, and handles billing questions with a focus on accuracy and customer service.

The incumbent will balance daily receipts, schedule appointments, maintain medical records, and ensure HIPAA and safety guidelines are followed in a fast-paced clinical setting.