Medical Office Assistant - Front Desk & Admin

UNC REX Healthcare; Raleigh (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

UNC Health in Raleigh, NC is seeking a dedicated Medical Administrative Assistant within Neurosurgery. The role handles patient check-in/check-out, revenue-related tasks, scheduling, and routine office duties in a dynamic healthcare environment.

Strong computer skills, attention to detail, and the ability to communicate clearly with patients, families, and staff are essential. Compliance with HIPAA and safety policies is mandatory, with onsite work and daytime hours.

Qualifications

• High school diploma or GED; higher degrees may satisfy.
• Prefer completion of an accredited medical administrative assisting program.
• Previous medical office experience preferred.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check-in and check-out procedures, processes insurance verification and authorization, codes visits using ICD and CPT codes, balances daily receipts, and responds to billing questions; schedules appointments with demographic and clinical information.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains HIPAA, OSHA, and infection prevention policies; participates in unit performance improvement activities.
• Demonstrates good customer service and teamwork.

Skills

Customer service

Communication

Data entry

Teamwork

Education

Medical administrative assisting program

Tools

ICD/CPT coding

Job description

UNC Health in Raleigh, NC is seeking a dedicated Medical Administrative Assistant within Neurosurgery. The role handles patient check-in/check-out, revenue-related tasks, scheduling, and routine office duties in a dynamic healthcare environment.

Strong computer skills, attention to detail, and the ability to communicate clearly with patients, families, and staff are essential. Compliance with HIPAA and safety policies is mandatory, with onsite work and daytime hours.