Medical Office Specialist - Patient Access & Billing

UNC Health Care; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health Care in Raleigh, NC is seeking a Patient Access Coordinator to perform patient check-in/out, handle billing information, and provide excellent service using our computer systems.

Applicants should have a high school diploma or GED, with preferred completion of a medical administrative assisting program and prior medical office experience. Full-time, onsite role at NC Health locations with standard hours.

Qualifications

• High school diploma or GED required.
• Prefer completion of an accredited medical administrative assisting program.
• Prior experience in a medical office is preferred.

Responsibilities

• Maintain compliance with organizational policies and procedures.
• Maintain compliance with revenue cycle and financial audit guidelines.
• Provide courteous computer support, answer phones promptly, and provide complete and accurate information.
• Perform patient check-in and check-out with accurate billing and insurance verification, code visits (ICD/CPT), balance daily receipts, and schedule appointments.
• Order and maintain clinical and office supplies and equipment.
• Ensure safety and regulatory compliance (HIPAA, OSHA, infection prevention) and participate in performance improvement activities.
• Demonstrate strong customer service and effective communication with patients, families, and staff.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

UNC Health Care in Raleigh, NC is seeking a Patient Access Coordinator to perform patient check-in/out, handle billing information, and provide excellent service using our computer systems.

Applicants should have a high school diploma or GED, with preferred completion of a medical administrative assisting program and prior medical office experience. Full-time, onsite role at NC Health locations with standard hours.