Manager Patient Access Services-Texas Health Denton

Texas Health Resources, Inc.; Denton (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Texas Health Denton is seeking a Manager of Patient Access Services to oversee the daily operations of the Patient Access department, ensuring efficient workflows, appropriate staffing, and excellent customer service. The role supports the hospital’s revenue cycle goals by managing registration, insurance verification, financial counseling, scheduling access and collections.

You will lead a high-performing team, collaborate across departments to improve patient experiences and outcomes, and

Responsibilities

• Team Leadership and Development: Recruits, hires, and trains Patient Access staff to ensure alignment with organizational goals.
• Operations Management: Oversees departmental workflows and ensures staffing coverage to meet volume demands and KPIs.
• Customer Service and Patient Experience: Fosters a positive patient journey and responds to inquiries with timely resolutions.
• Compliance and Financial Performance: Ensures HIPAA compliance and monitors upfront collections and financial assistance protocols.
• Technology and Process Improvement: Develops expertise in Patient Access applications and promotes standardized processes.
• Collaboration and Communication: Serves as a liaison between Patient Access and other departments and leadership team.

Job description

Manager Patient Access Services-ED-Texas Health Denton

Position Highlights

The Patient Access Manager oversees the daily operations of the entity Patient Access department, ensuring efficient workflows, optimal staffing, and exceptional customer service. This role supports organizational revenue cycle goals by managing processes related to registration, insurance verification, financial counseling, scheduling access and collections.

The manager provides leadership, training, and accountability to foster a high-performance team and collaborates across departments to improve patient experiences and outcomes.

• Work location: Denton, TX
• Work hours: Full Time, Monday - Friday, 08:00 AM - 5:00 PM

Texas Health Denton

Since 1987, Texas Health Denton has served the Denton community and surrounding areas including Corinth, Lake Dallas, Argyle, Sanger, Aubrey, and communities throughout North Texas and southern Oklahoma. As a 255-bed, full-service hospital with more than 1,100 employees and 486 physicians on our medical staff, we're one of the largest employers in Denton County.

We offer advanced care in robotic and endovascular surgery, general surgery, orthopedics and sports medicine, spine and back services, emergency medicine, and bariatric surgery. Additional services include cancer treatment, critical care, neonatology, cardiac CT imaging, neurology, electrophysiology, stroke care, vascular care, women's and infants' services, interventional radiology, and wound care including hyperbaric treatment.

Our four-story Women and Infants Specialty Center features twelve labor and delivery beds, two C-section suites, six antepartum beds, and 23 postpartum beds. We are Denton's only provider of obstetrical and neonatal intensive care and the largest provider of obstetrical services in the City of Denton. The facility's ground floor includes a dedicated breast imaging center, outpatient physical therapy, cardiac rehabilitation, and our internal medicine residency program.

Texas Health Denton is a Joint Commission-accredited Advanced Primary Stroke Center, a certified Chest Pain Center, a Comprehensive Heart Attack Center, a Metabolic and Bariatric Surgery Center of Excellence, and a Magnet-designated hospital.

Key Responsibilities

1. Team Leadership and Development

Recruits, hires, and trains Patient Access staff to ensure alignment with organizational goals.

Conducts regular performance evaluations and provides developmental opportunities for employees.

Mentors and develops staff through goal-setting, coaching, and succession planning.

Addresses performance and behavioral issues with actionable feedback.

Active and engaged to achieve top percentile outcomes within the PAS division for employee

2. Operations Management

Oversees departmental workflows to ensure efficient operations and resource utilization. Monitors, meets and achieves performance measurements in according to entity KPIs and PAS dashboards

Manages daily schedules, ensuring adequate staffing coverage to meet volume demands and balance productivity impact.

Conducts quality audits to maintain compliance with registration, scheduling, billing, and insurance verification standards.

Serves as a point of escalation and resolution of complex operational or customer service issues.

3. Customer Service and Patient Experience

Fosters a positive patient journey by modeling customer service excellence and ensuring staff adherence to service standards.

Responds to patient and family inquiries or complaints promptly, ensuring timely resolutions.

Collaborates with clinical and administrative teams to enhance service quality and patient satisfaction.

4. Compliance and Financial Performance

Ensures adherence to regulatory guidelines, including HIPAA, payer requirements, and hospital policies.

Monitors financial performance, including up-front collections and adherence to financial assistance protocols.

Supports budget preparation and expense control, including overtime management and cost-efficiency measures.

5. Technology and Process Improvement

Develops and maintains expertise in Patient Access applications and technologies, ensuring effective use by staff.

Analyzes performance data to identify and address trends or workflow opportunities.

Implements and promotes process standardization, automation, and best practices to improve efficiency.

Acts as a change agent, implements improvement for service and RC performance with focus on achievement and high reliability outcomes.

6. Collaboration and Communication

Acts as a liaison between Patient Access and other departments, ensuring alignment with organizational goals.

Represents the department and entity in system-wide initiatives, committees, and workgroups.

Maintains proactive communication with leadership, staff, and internal/external stakeholders.