Patient Access Liaison I - Weight Management

Summa Health

Akron (OH)

On-site

USD 24,000 - 29,000

Full time

3 days ago

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Benefits offered by this job

Basic Life Insurance

Supplemental Life Insurance

Dependent Life Insurance

Short-Term Disability

Long-Term Disability

AD&D insurance

Retirement Savings Plan

Flexible Spending Accounts

Employee Assistance Program (EAP)

Identity Theft Protection

Pet Insurance

Education Assistance

Daily Pay

Job summary

Summa Health Akron City Campus seeks a Patient Access Liaison I for the Weight Management Institute. You will be the first contact for new patients, schedule appointments, and assist established patients with pre-op requirements.

You will collect payments and review charts to support smooth visits. Candidates should have a high school diploma and at least one year of related experience in scheduling, front desk, or insurance verification.

Qualifications

High school diploma or GED required.
Experience in scheduling, phone triage, patient check-in, or insurance verification preferred.
Strong communication, organizational and interpersonal skills.

Responsibilities

Acts as initial contact for new Weight Management Institute patients.
Schedules appointments and consults for established patients.
Collects payments and processes receipts; reviews charts.
Provides high level of customer service to present a positive Summa Health impression.

Skills

Customer Service Orientation

Access Operations

Documentation & Reporting

Physician & Patient Relations

MS Office (Excel, Word, Outlook)

Communication & Interpersonal Skills

Teamwork

Education

High school diploma/GED

Tools

Keyboard proficiency

Job description

Patient Access Liaison I - Weight Management

Summa Health - Akron City Campus

Full-Time / 40 Hours / Days (M-F 8a-4:30p / variable early shift - 6:30a-3p)

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary: Acts as initial contact for new Weight Management Institute (WMI) patients; Schedules appointments and consults for established patients of the WMI. Collects payments and processes receipts; Reviews charts and assists patients in completing all pre-op requirements. Masters responsibilities of one team (e.g., New Patient, Front Desk). Provides a high level of customer service to present a positive impression of Summa Health.

Formal Education Required: High school diploma/GED required.

Experience and Training Required: One (1) year experience preferred performing one or more of the following duties: scheduling, phone triage, patient check-in, patient registration, insurance verification, pre-certification, or medical assisting.

Other Skills, Competencies and Qualifications:

Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
Demonstrates communication, organizational and interpersonal skills.
Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
Attentiveness to prioritization as needed within changing environment without sacrificing quality, delivery, or cost efficiency.
Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
Ability to obtain and gather patient financial and clinical data in a fast-paced environment by telephone or in person and to apply such information accurately and effectively while maintaining confidentiality of all information.

Level of Physical Demands:

Ability to sit for extended periods up to 10 hours.
Ability to adjust work hours to meet business demands as required.

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.