Scheduling Coordinator II

Boston Children's Hospital; Boston (MA); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision and dental insurance

401(k) Retirement Savings plan

Student loan subsidies

Generous time off

Job summary

Boston Children’s Hospital is seeking a detail-oriented Scheduler/Receptionist to manage patient appointments and registrations across multiple departments. The role involves collecting patient demographics, insurance, and referral data, and entering information accurately into hospital systems.

You will respond to calls, coordinate care with interpreters when needed, and utilize EPIC for registration and check-in.

Qualifications

• High School Diploma or GED required.
• Basic computer skills.
• Ability to communicate effectively both orally and in writing.
• Attention to detail and strong organizational skills.
• Ability to work well in a team and provide empathetic patient service.

Responsibilities

• Schedule appointments/procedures across the enterprise in multiple areas, coordinating with providers, locations, and families.
• Collect, verify, and process patient demographics, insurance/payment and referral information for appointments per HIPAA procedures.
• Enter CPT/ICD codes to describe examinations and facilitate authorization processes.
• Answer, screen, and route calls; triage requests per departmental guidelines.
• Create registration and perform check-in for patients in EPIC; greet patients in waiting areas.

Skills

Communication skills

Analytical skills

Attention to detail

Organizational skills

Empathy

Teamwork

Education

High School Diploma or GED

Tools

EPIC

Job description

Position Summary

Schedules patients in multiple areas for appointments or procedures. Collects, verifies, and records required information, screens patients according to departmental policies, and enters information accurately into hospital and departmental computer systems. Answers, screens, and routes telephone calls and performs general office support. May complete work necessary for pre-authorizations and/or referrals. Communicates effectively and promotes teamwork.

Position Summary

Schedules patients in multiple areas for appointments or procedures. Collects, verifies, and records required information, screens patients according to departmental policies, and enters information accurately into hospital and departmental computer systems. Answers, screens, and routes telephone calls and performs general office support. May complete work necessary for pre-authorizations and/or referrals. Communicates effectively and promotes teamwork.

Key Responsibilities

• Schedules appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following department scheduling guidelines. Responds to patient’s concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary. Has in depth knowledge of at least one area/modality and acts as a resource for that area/modality.


• Collects, verifies, records and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Runs reports as needed.


• Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when needed. Updates screening/scheduling information, when necessary.


• Answers, screens and routes telephone calls in a courteous and respectful manner following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.


• Creates registration and performs check-in for patients in EPIC. Performs responsibilities of the receptionist in the area, assuring that patients are greeted in a timely manner and monitors the activities in the waiting room.


• Works with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.


• Should be able to work independently with some supervision.

Education

Minimum qualifications

High School Diploma or GED

Experience

• Basic computer skills


• Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.


• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.


• Strong attention to details, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately.

Schedule: Monday- Friday 100% remote

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.