Patient Access Liaison 3 - Full Time

Northwell Health; Norwalk (CT); On-site; USD 51,000 - 57,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Job summary

Northwell Health is seeking a Patient Access Liaison with responsibilities spanning Level 1-2 duties and staff guidance. The role supports patients through financial processes from scheduling to service, aiming for a one-touch experience.

Responsibilities include gathering clinical information for payors, coordinating with departments on approvals, and assisting with patient billing questions. Training and compliance duties are also part of the role.

Qualifications

• HS Diploma with minimum 3-5 years job related experience or Associate's degree with minimum 3 years job-related experience required
• Bachelor's Level Degree, with minimum 3 years experience, preferred
• PAL2 Preferred
• Basic MS Word & MS Excel
• Customer service and organizational skills
• National Association of Healthcare Access Management (NAHAM) certification within one year of hire

Responsibilities

• Performs all responsibilities of the Level 1 & 2 Patient Access Liaison positions and supervises staff
• Obtains clinical information to third party payors and assesses medical urgency
• Collaborates with departments to ensure prior approvals are met and documents issues
• Performs collections of patients with outstanding accounts receivable and processes payments
• Performs end of day duties, closes and reconciles deposits and ensures compliance

Skills

Customer service

Organizational skills

MS Word experience

Education

HS Diploma or Associate's degree

Bachelor's Level Degree desired

NAHAM certification within one year

Tools

MS Word

MS Excel

Job description

Description

Monday-Friday 8:30am-5:00pm.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees —including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary

Responsible for all accountabilities of Level 1 and 2 Patient Access Liaison and provides training and guidance to staff. Provides support to patients without financial clearance and guides them through the financial process from scheduling to service to ensure a \"one touch\" experience. Determines the need for financial counseling or service deferral and refers the patient to the necessary individual for assistance. Provides estimates for services when appropriate. Receives and processes patient

Responsibilities

1. Criteria A: Performs all responsibilities of the Level 1 & 2 Patient Access Liaison positions. Criteria B: Provides supervision, guidance and training to level 1 and level 2 patient access employees and support staff. Responsible for supervisory activities in the absence of the department supervisor. Criteria C: Contributes to the design and flow of all processes and procedures within the Patient Access Department. Criteria D: Determines the need for financial counseling and makes recommendations for service deferral if patient is unable to pay. Consults with internal and external physicians to determine medical urgency.




2. Criteria A: Obtains clinical information from either the attending physicians or hospital-based sources to provide to third party payors to properly assess medical urgency and medical necessity. Criteria B: Collaborates with other hospital departments and positions such as Clinical Resource Management on developing and implementing systems to ensure prior approval requirements are met. Criteria C: Accurately identifies and documents financial and payor-specific issues within the system. Criteria D: Facilitates in gathering accurate patient billing information.




3. Criteria A: Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information). Criteria B: Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments. Criteria C: Answers patient inquiries regarding their liability and able to explain the variables involved. Criteria D: Properly receipts and forwards all copies of patient payment receipts posting to the patients account in appropriate system.




4. Criteria A: Performs end of day duties closing and reconciliation duties in appropriate system and reconcile deposit slips. Criteria B: Fulfills all compliance responsibilities related to the position. Criteria C: Performs other duties as assigned.




5. Performs other duties as assigned.




6. Fulfills all compliance responsibilities related to the position.

Education Skills Experience

• HS Diploma with minimum of 3-5 years job related experience or Associate's degree with minimum 3 years job-related experience required




• Bachelor's Level Degree, with minimum 3 years experience, preferred.




• PAL2 Preferred.




• Basic MS Word & MS Excel.




• Customer service and organizational skills.




• National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions

• Manual: Some manual skills/motor coord & finger dexterity




• Occupational: Little or no potential for occupational risk




• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Company: Norwalk Hospital Association

Org Unit: 344

Department: NH Admin Psych

Exempt: No

Salary Range: $24.72 Hourly

“Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.”

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.