Patient Access Liaison 1 - Part Time

Norwalk Hospital Association; Norwalk (CT); On-site; USD 27,000 - 30,000; Part time

Benefits offered by this job

PTO

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Basic Life and AD&D insurance

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Norwalk Hospital Association is seeking a Part-time Patient Access clerk to facilitate the patient flow from scheduling to registration. You will collect demographic and financial data, verify insurance eligibility, and help secure payment sources for services rendered.

Shifts run 7:00am–7:00pm with every other weekend and holidays. Requires 2+ years related experience, HS diploma; NAHAM cert within a year is a plus. Strong MS Word/Excel and customer service skills are expected.

Qualifications

• HS Diploma or equivalent required with 2+ years related experience.
• Associate degree preferred; NAHAM certification within one year of hire.
• Basic MS Word and Excel; strong customer service and organization skills.

Responsibilities

• Greet patients and staff; check in and direct based on appointment location and status.
• Respond to calls; reduce wait times and answer queries per standards.
• Search and verify patient identity in EMR; schedule appointments per protocol.
• Enter accurate demographic/financial data; assist with eligibility verification.
• Provide service cost estimates and collect patient liability as needed.
• Enter orders and ensure compliance with policies and HIPAA rules.
• Obtain necessary signatures and maintain clerical accuracy.
• Support compliance with EMTALA, Patient Bill of Rights and policies.
• Perform other duties as assigned.

Skills

Customer Service

MS Word

MS Excel

Organizational skills

Education

HS Diploma or equivalent

Associate degree

NAHAM certification within 1 year

Tools

Microsoft Word

Microsoft Excel

Job description

Part Time: 24 hours per week. Varying shifts between 7:00am-7:00pm. Including every other weekend & holidays as needed.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees —including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary:

Facilitates patient flow through the system from scheduling through registration check in so that patients have a 'one touch' registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays

Responsibilities:

1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
7. Provides estimates for services when appropriate, communicates and actively solicits patient liability.
8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
12. Performs other duties as assigned.

Other Information:

Education: Required HS Diploma or equivalent with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Company: Norwalk Hospital Association
Org Unit: 455
Department: Patient Access
Exempt: No
Salary Range: $19.57 - $21.63 Hourly

Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.