Patient Access Lead | Team Mentor & Operations Champion

CHRISTUS Health; Tyler (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

CHRISTUS Health in Tyler, Texas seeks a Patient Access Representative Lead to guide the team, ensure smooth scheduling and registration, verify insurance, and manage patient financial interactions.

You will act as the primary contact for day-to-day operations, mentor staff, drive performance targets, and uphold compliance with hospital policies and state/federal regulations.

The role emphasizes leadership at multiple levels and patient-centered service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent experience preferred.
• 4–6 years of experience preferred.

Responsibilities

• Meets expectations of the OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Patient Access duties, including scheduling and registration, verification of insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Encourages the team members to help each other; acts as a mentor to other team members.
• Takes initiative in bringing team members closer.
• Acts as the face of team as well as the organization.
• Supports the department in achieving established performance targets.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Performs additional duties as assigned.

Skills

Leader of Self

Leader of Others

Leader of Leaders

Mentoring

Education

High School Diploma

Job description

CHRISTUS Health in Tyler, Texas seeks a Patient Access Representative Lead to guide the team, ensure smooth scheduling and registration, verify insurance, and manage patient financial interactions.

You will act as the primary contact for day-to-day operations, mentor staff, drive performance targets, and uphold compliance with hospital policies and state/federal regulations.

The role emphasizes leadership at multiple levels and patient-centered service in a fast-paced environment.