Patient Access Lead - Streamline Registration & Insurance

Insight; Novi (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Insight seeks a Patient Access Manager to lead the patient access department, ensuring accurate registration, scheduling, and insurance verification. You will manage staff, develop policies, and implement best practices to enhance the patient experience.

The ideal candidate will have strong leadership skills, healthcare regulatory knowledge, and a proven ability to improve operational efficiency in a busy healthcare setting.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• Minimum of 5 years of experience in patient access or healthcare administration, with at least 2–3 years in a management role.
• Strong knowledge of insurance verification processes, medical terminology, and healthcare regulations.
• Excellent leadership and communication skills, with the ability to foster a collaborative team environment.

Responsibilities

• Manage and supervise the Patient Access team, including hiring, training, and evaluating staff performance.
• Oversee the registration and scheduling processes, ensuring timely and accurate collection of patient information.
• Ensure compliance with insurance verification procedures, addressing any issues with insurance providers or patients.
• Collaborate with clinical departments to streamline patient flow and improve operational efficiency.
• Monitor key performance metrics, identify areas for improvement, and implement strategies for continuous enhancement.
• Develop and maintain policies and procedures related to patient access operations.
• Address and resolve patient inquiries and concerns, ensuring high levels of customer service.
• Prepare reports for senior management on patient access activities, performance, and trends.

Skills

Leadership

Healthcare knowledge

Communication

Problem-solving

Education

Bachelor's degree in Healthcare Administration / Business Administration

Tools

EHR systems

Patient access software

Job description

Insight seeks a Patient Access Manager to lead the patient access department, ensuring accurate registration, scheduling, and insurance verification. You will manage staff, develop policies, and implement best practices to enhance the patient experience.

The ideal candidate will have strong leadership skills, healthcare regulatory knowledge, and a proven ability to improve operational efficiency in a busy healthcare setting.