Patient Access Lead — Registration & Team Coach

Children's Wisconsin; Milwaukee (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Children's Wisconsin in Milwaukee is seeking a Patient Access Lead to supervise the front desk team, ensure accurate registrations, and support the revenue cycle. You will mentor staff, coordinate scheduling, apply HIPAA guidelines, and partner with clinical teams to deliver compassionate service to families day-to-day.

The role emphasizes leadership, process improvement, and collaboration with several departments to ensure a seamless patient experience across locations.

Qualifications

• High School Diploma, GED, or HSED.
• Minimum of 3 years of Patient Access or healthcare-related experience.
• Strong customer service, communication, and conflict-resolution skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to multitask, prioritize, and thrive in a fast-paced healthcare environment.

Responsibilities

• Lead Daily Operations: mentor Patient Access Representatives, coordinate staffing and workflow across service areas.
• Enhance patient and family experience: welcome, guide through registration, and support visit flow.
• Drive registration and revenue cycle: verify demographics, insurance, and ensure smooth accounts flow with HIPAA compliance.

Skills

Customer service

Communication

Conflict resolution

Multitasking

Data entry

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Epic

Data entry systems

Job description

Children's Wisconsin in Milwaukee is seeking a Patient Access Lead to supervise the front desk team, ensure accurate registrations, and support the revenue cycle. You will mentor staff, coordinate scheduling, apply HIPAA guidelines, and partner with clinical teams to deliver compassionate service to families day-to-day.

The role emphasizes leadership, process improvement, and collaboration with several departments to ensure a seamless patient experience across locations.