Patient Access Lead – Pediatrics Clinic Operations

ECU Health; Greenville (NC); Presencial; USD 30 000 - 44 000; Tempo integral

Resumo da oferta

ECU Health Supervisory role for Patient Access in Greenville, NC requires daily management of staff and promotion of best practices across scheduling, pre-registration, registration, and admissions to boost patient satisfaction and revenue.

Leadership, compliance focus, and strong communication are essential as you guide multi-disciplinary teams and ensure efficient service delivery with proficient Microsoft Office usage.

Qualificações

• Minimum 5+ years direct Patient Access operational experience in scheduling, registration, referral management/authorizations and/or as a PAS Team Lead in a physician's office or hospital setting.
• Patient Access Certification may supplement two years of the required experience.
• 5 years Customer Service Experience – excellent verbal and written communication skills.
• Solid problem-solving capabilities to identify data integrity and compliance issues, prepare audit reports, and identify trends.
• Proven ability to effectively lead a group and collaborate with multi-disciplinary teams.
• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word, Excel and PowerPoint).

Responsabilidades

• Assist with the daily management of Patient Access staff for the assigned department.
• Promote best practices in scheduling, pre-registration, registration, admission, point of service collections and financial assistance to support patient satisfaction and revenue enhancement.
• Provide leadership and direction to staff to ensure excellent customer service to internal and external customers and efficient process flow across service delivery areas.

Conhecimentos

Patient Access operations experience

Customer Service

Communication

Leadership

Microsoft Office

Problem solving

Formação académica

Associate's Degree in Healthcare Management

Ferramentas

EPIC Cadence/Prelude/Referral

Descrição da oferta de emprego

ECU Health Supervisory role for Patient Access in Greenville, NC requires daily management of staff and promotion of best practices across scheduling, pre-registration, registration, and admissions to boost patient satisfaction and revenue.

Leadership, compliance focus, and strong communication are essential as you guide multi-disciplinary teams and ensure efficient service delivery with proficient Microsoft Office usage.