Lead Patient Access Representative - PAS Pre Service Center

ECU Health; Greenville (NC); On-site; USD 24,000 - 35,000; Full time

Job summary

ECU Health is seeking a Patient Access Specialist to serve as a knowledge resource and supervisor for registration activities. The role covers patient reception, insurance verification, financial counseling, cash collections, chart reconciliation and discharge coordination.

The ideal candidate has 4–5 years in registration/insurance verification with EPIC or similar EHR systems and excellent communication skills. Monday–Friday schedule with full-time coverage at ECU Health.

Qualifications

• High School or GED required; associate or bachelor degrees preferred.
• 4-5 years of registration/insurance verification and scheduling in EPIC or other EHR.
• Customer service experience required; associates can substitute for 2 years.

Responsibilities

• Supervise staff and assist management in registration-related tasks.
• Support patient reception, face-to-face registration and insurance verification.
• Provide financial counseling and handle cash collections.
• Reconcile charts and assist with patient discharge processes.
• Serve as liaison for patients receiving professional and hospital services.

Skills

Communication skills

Multitasking

Organizational skills

EPIC experience

Education

High school diploma or GED

Associate degree preferred

Bachelor's degree preferred

Tools

EPIC EHR

Job description

Position Summary

Serves as a knowledge and resource expert for Patient Access Representatives. Responsible for assisting with the supervision of staff and supporting management with various functions related to all patient registration activities including patient reception, face-to-face registration, insurance verification, financial counseling, cash collections, chart reconciliation and patient discharge. Individual must demonstrate proficiency in all aspects of the registration process and ensures that the team completes the work in a timely fashion. Provide support to an organizational culture that lends the highest degree of service excellence standards to all customer groups. Acts as primary liaison for patients receiving professional and hospital services.

Minimum Requirements

High School or Equivalent (GED) or higher is required

Associate Degree: preferred

Bachelors Degree: preferred

4 - 5 years - registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment; customer service experience is required.

Associates Degree can substitute for 2 years of registration/insurance verification and scheduling experience in EPIC or other EHR system within a hospital or medical office environment, customer service experience is required

Required

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred

Experience with EPIC and medical office workflows

Insurance Verification Experience

Pay Range

$17.66 - $25.74

Other Information

Full time position

Monday - Friday 8 to 5

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.