Patient Access Operations Manager — Performance & Change

ECU Health; Greenville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

ECU Health in Greenville, North Carolina is seeking an experienced management professional to oversee Patient Access Services. The ideal candidate will have at least five years of leadership experience, with strong skills in communication, analysis, and customer service. Responsibilities include reviewing operational performance and ensuring compliance with regulatory requirements.

This full-time position emphasizes the importance of a positive organizational culture and effective change management practices for service delivery excellence.

Qualifications

• 5+ years of leadership experience in Patient Access Services or related field.
• Demonstrates knowledge of financial clearance and insurance processes.
• Strong understanding of operational practices and management.

Responsibilities

• Review and ensure department performance meets established metrics.
• Conduct regular meetings with direct reports and staff.
• Provide coaching and training to enhance staff performance.
• Ensure compliance with laws and regulations governing operations.

Skills

Leadership

Communication

Analytical skills

Customer service

Education

4-year degree or higher

Job description

ECU Health in Greenville, North Carolina is seeking an experienced management professional to oversee Patient Access Services. The ideal candidate will have at least five years of leadership experience, with strong skills in communication, analysis, and customer service. Responsibilities include reviewing operational performance and ensuring compliance with regulatory requirements.

This full-time position emphasizes the importance of a positive organizational culture and effective change management practices for service delivery excellence.