Patient Access Lead - On-Site Front End Revenue

University of Miami; Florida; On-site; USD 28,000 - 33,000; Full time

Job summary

The University of Miami UHealth – department of Patient Access at SoLé Mia is seeking a Patient Access Specialist (On-Site). The role coordinates complex duties that support front end revenue cycle and clinic operations, impacting patient experience and ensuring departmental policy adherence.

The position emphasizes data accuracy, insurance verification, authorization processing, and compassionate patient interactions, with opportunities to lead and improve performance.

Qualifications

• High School diploma or equivalent.
• Minimum 3 years of relevant experience.
• Proven data entry accuracy and attention to detail.
• Strong written and verbal communication.
• Ability to handle confidential information with discretion.
• Demonstrated ability to prioritize and manage multiple tasks.

Responsibilities

• Obtains and enters demographic, financial, and clinical information for financial clearance.
• Contacts families or physicians to obtain missing insurance information.
• Verifies insurance eligibility and notifies about coverage gaps.
• Collaborates with scheduling to identify add-on patients.
• Obtains authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities and collects funds.
• Maintains accurate records in the system of record.
• Serves as a lead resource for lower-level staff and coaches teammates.

Skills

Data entry accuracy

Communication skills

Confidential handling

Prioritization under pressure

Interpersonal skills

Multitasking across systems

Customer service orientation

Education

High School diploma or equivalent

Job description

The University of Miami UHealth – department of Patient Access at SoLé Mia is seeking a Patient Access Specialist (On-Site). The role coordinates complex duties that support front end revenue cycle and clinic operations, impacting patient experience and ensuring departmental policy adherence.

The position emphasizes data accuracy, insurance verification, authorization processing, and compassionate patient interactions, with opportunities to lead and improve performance.