Patient Access Representative Lead - Admitting

CHRISTUS Health; Athens (TX); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

CHRISTUS Health in Texas is seeking a Patient Access Representative Lead to guide the team, coordinate scheduling and registration, and verify insurance. The role also handles financial assessments and patient portions, serving as the face of the department and resolving day-to-day issues.

You will mentor staff, drive performance toward collections, productivity, and patient satisfaction goals, and ensure compliance with state and federal regulations. 24 hours, full-time.

Qualifications

• Experience in leading Patient Access or similar teams.
• Strong interpersonal and communication skills.
• Ability to mentor and develop staff while maintaining compliance.

Responsabilités

• Meets expectations of leadership competencies.
• Performs scheduling, registration, and verification of insurance.
• Calculates and collects patient portions and performs financial assessments.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Mentors team members and helps colleagues; acts as a liaison for information.
• Ensures compliance with policies, procedures and regulatory standards.
• Protects patient confidentiality at all times.

Connaissances

Leadership

Mentoring

Communication

Customer service

Formation

High School Diploma

Description du poste

Summary:

The Patient Access Representative Lead position plays an important role in guiding the team members, motivating them to stay focused and achieving various goals. The job duties will include current Patient Access Representative duties and will also include being the point of contact for information distribution and common day-to-day operational issues (i.e.: schedule changes), resolving issues if supervisor is not available, admitting reporting (i.e.: pre with charges, connance, collections, unbilled report, etc.), and attending meetings as needed.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Patient Access Representative duties, including but not limited to scheduling and registration, verification of insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Encourages the team members to help each other; acts as a mentor to other team members.
• Takes initiative in bringing team members closer.
• Acts as the face of team as well as the organization.
• Supports the department in achieving established performance targets.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Performs additional duties as assigned.

Job Requirements:

Education/Skills

• High School Diploma or equivalent experience preferred

Experience

• 4-6 years of experience preferred

Licenses, Registrations, or Certifications

• None required

Work Schedule:

24 HOURS

Work Type:

Full Time