Patient Access Representative Lead - Patient Access Center

CHRISTUS Health; Corpus Christi (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

CHRISTUS Health in Corpus Christi, TX seeks a Lead Patient Access Representative to guide the team, handle scheduling and registration, verify insurance, and manage financial responsibilities with a focus on collections and patient satisfaction.

The role emphasizes mentorship, compliance with regulations, and acting as the face of the team and organization in a full-time capacity.

Qualifications

• High School Diploma or equivalent preferred.
• 4-6 years of experience preferred.
• No licenses or certifications required.

Responsibilities

• Lead and mentor Patient Access team members.
• Schedule and registration duties; verify insurance eligibility.
• Calculate and collect estimated patient portions; assess financial aid.
• Encourage team to meet collection, productivity, and patient satisfaction goals.
• Represent the team and organization in meetings.
• Ensure compliance with policies and protect patient confidentiality.
• Handle additional duties as assigned.

Skills

Leader of Self

Leader of Others

Leader of Leaders

Education

High School Diploma or equivalent

Job description

Summary:

The Patient Access Representative Lead position plays an important role in guiding the team members, motivating them to stay focused and achieving various goals. The job duties will include current Patient Access Representative duties and will also include being the point of contact for information distribution and common day-to-day operational issues (i.e.: schedule changes), resolving issues if supervisor is not available, admitting reporting (i.e.: pre with charges, connance, collections, unbilled report, etc.), and attending meetings as needed.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Patient Access Representative duties, including but not limited to scheduling and registration, verification of insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Encourages the team members to help each other; acts as a mentor to other team members.
• Takes initiative in bringing team members closer.
• Acts as the face of team as well as the organization.
• Supports the department in achieving established performance targets.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Performs additional duties as assigned.

Job Requirements:

Education/Skills

• High School Diploma or equivalent experience preferred

Experience

• 4-6 years of experience preferred

Licenses, Registrations, or Certifications

• None required

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time