Front Desk Lead

Surgery Partners, Inc; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Health Savings Account with employer

Life Insurance

PTO

401(k) with company match

Job summary

Surgery Partners, Inc. is seeking a Lead Registrar / Front Desk Lead to coordinate daily patient registration and front desk operations, providing leadership to registration staff and ensuring accurate registration, insurance verification, collections, and efficient patient flow.

You will greet patients, verify demographics and insurance, collect payments, balance cash, train new staff, monitor service standards, and support the revenue cycle with registration accuracy and excellent customer

Qualifications

• Experience in healthcare registration, patient access, or front desk operations.
• Knowledge of insurance verification and medical terminology.
• Strong communication and customer service skills.
• Ability to handle sensitive financial information with confidentiality.

Responsibilities

• Greet patients and visitors professionally and perform check-in/registration.
• Verify demographics and insurance information; ensure accuracy for reimbursement.
• Collect co-pays, co-insurance, deductibles, and other payments; balance daily cash.
• Provide leadership to registrars and front desk staff; monitor workflow and service standards.
• Assist with training and onboarding of new employees; coordinate staffing coverage.
• Support revenue cycle through accurate registration and patient financial discussions.
• Demonstrate compassion and professionalism in patient interactions; resolve concerns promptly.

Skills

Healthcare registration

Insurance verification

Customer service

Cash handling

Education

High School Diploma or GED

Associate degree preferred

Job description

Reports To:

Business Office Manager, Director of Business Operations, or designee

Position Summary

The Lead Registrar / Front Desk Lead coordinates daily patient registration and front desk operations, provides leadership to registration staff, ensures excellent customer service, accurate registration, insurance verification, collections, and efficient patient flow.

Registration and Front Desk Operations

• Greet patients and visitors professionally.
• Perform patient check-in and registration procedures.
• Obtain, verify, and update demographic and insurance information.
• Collect co-pays, co-insurance, deductibles, and other payments.
• Balance petty cash and daily collections.
• Perform office opening and closing procedures.
• Serve as primary contact for lobby patients and support phone coverage.

Lead Responsibilities

• Provide daily leadership and guidance to registrars and front desk staff.
• Assist with training and onboarding new employees.
• Monitor workflow, service standards, and registration quality.
• Coordinate staffing coverage and elevate concerns to management.
• Promote teamwork and process improvement initiatives.

Revenue Cycle And Registration Functions

• Verify insurance eligibility and benefits.
• Ensure registration accuracy to support reimbursement.
• Assist patients with understanding financial responsibilities.

Customer Service

• Demonstrate compassion, professionalism, and excellent customer service.
• Address patient concerns promptly and courteously.

Qualifications

Education

• High School Diploma or GED required.
• Associate degree preferred.

Experience

• 2-3 years of healthcare registration, patient access, or front desk experience required.
• Lead or supervisory experience preferred.

Knowledge, Skills, And Abilities

• Knowledge of healthcare registration, insurance verification, and medical terminology.
• Strong communication, customer service, and multitasking skills.
• Ability to maintain confidentiality and work effectively with patients, providers, and staff.

Physical and Working Conditions

• Requires sitting, standing, and walking in a normal office environment.
• Frequent patient interaction in a busy medical office.
• May require occasional evening or weekend work.

This job description is intended to provide general guidelines and may be modified as organizational needs evolve.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.