Patient Access Lead for Registration & Insurance

Watsonville-Community-Hospital; Watsonville (CA); On-site; USD 40,000 - 59,000; Full time

Job summary

Watsonville-Community-Hospital is seeking a Patient Access Supervisor to oversee the Registration Department, ensuring accurate demographic, financial and medical information collection. You will supervise Registrars, Insurance Verification, Financial Counselors, Schedulers and ED/Ortho registrations, and ensure daily operations run with professionalism.

The role requires 5+ years in registration with strong customer service and 24-hour scheduling experience; proficiency in Word/Excel and a

Qualifications

• 5+ years of registration experience in Outpatient, Emergency Department and Admitting.
• Strong customer service skills and the ability to work with the public.
• Scheduling of 24-hour departments.
• Computer knowledge including Word and Excel.

Responsibilities

• Assists with accurate and timely verification of all insurance.
• Assists with accurate and timely pre-registration and pre-verification of all scheduled procedures.
• Ensures accuracy of all patient information collected and completeness of patient folders.
• Responds promptly to staff and involves Manager to resolve departmental issues.
• Ensures staff are properly trained and competent in their area.
• Communicates changes in regulatory guidelines, system functions, and hospital policies.
• Coordinates development of objectives and performance standards with Manager.
• Coordinates registration and discharge of recurring patients each month and monitors accuracy.
• Acts as liaison between physician offices to request or provide information.
• Assists with employee schedules and attendance records; approves PTO.
• Updates eTime daily and submits time sheets to Payroll.
• Achieves POS goals.
• Performs regular quality reviews of registration documentation and reduces error rates.
• Works with Risk to protect the hospital from PR or legal exposure due to errors.
• Maintains reasonable wait times in Patient Registration.
• Collaborates with Assistant Patient Accounting Director to correct errors in patient records.

Skills

Customer service

Communication

Leadership

Supervisory

Attention to detail

Education

High School Diploma or Equivalent

Tools

Word

Excel

Job description

Watsonville-Community-Hospital is seeking a Patient Access Supervisor to oversee the Registration Department, ensuring accurate demographic, financial and medical information collection. You will supervise Registrars, Insurance Verification, Financial Counselors, Schedulers and ED/Ortho registrations, and ensure daily operations run with professionalism.

The role requires 5+ years in registration with strong customer service and 24-hour scheduling experience; proficiency in Word/Excel and a