Patient Access & Intake Specialist II

Central City Concern; Portland (OR); On-site; USD 31,000 - 40,000; Full time

Job summary

Central City Concern is seeking a Client Access Specialist II in Portland to register patients, verify demographics and insurance, and coordinate referrals within an integrated services clinic. You will work with a multi-disciplinary team to ensure accurate, timely communication and smooth front-desk operations.

The role requires health or social service background, familiarity with electronic health records, and a customer-first approach.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1 year of experience in a medical office or administrative support role and 1 year in medical insurance, authorizations, and referrals; or 2 years in a high-volume public contact role with insurance experience.
• Medical background (CNA, MA) preferred but not required.
• Experience working with electronic health records.
• Bilingual in Spanish preferred.
• Must pass pre-employment drug screen, TB test, and background check; CPR certification required.

Responsibilities

• Greets and registers patients for medical care.
• Verifies patient demographics and insurance information.
• Verifies Insurance Eligibility & Benefits for all payers using approved system.
• Uses problem-solving skills to verify patient identification to minimize duplicate medical records.
• Maintains knowledge of CCC services/benefits and relevant healthcare laws.
• Input and track all referrals in EMR system.

Skills

Electronic Health Records

Customer service

Reception & scheduling

Multitasking

Bilingual Spanish (preferred)

Data entry

Education

High school diploma or GED

Associate's Degree or higher in health or social services (preferred)

Tools

Excel

Word

EMR/EHR systems

Job description

Central City Concern is seeking a Client Access Specialist II in Portland to register patients, verify demographics and insurance, and coordinate referrals within an integrated services clinic. You will work with a multi-disciplinary team to ensure accurate, timely communication and smooth front-desk operations.

The role requires health or social service background, familiarity with electronic health records, and a customer-first approach.