Patient Access & Intake Specialist

Friesen Group Inc; Redding (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

Paid time off and holidays

Supportive team-based environment

Meaningful work impacting patient life

Job summary

Owens (A Friesen Group Company) is seeking an Intake Specialist to be the first point of contact for patients, providers, and internal teams. You will gather information, verify orders, and enter data into EMR/EHR and CRM systems to ensure accurate processing of medical device orders.

The role requires strong communication, attention to detail, and ability to manage multiple tasks in a fast-paced environment while maintaining compliance with HIPAA, FDA, and DME requirements.

Qualifications

• High school diploma or equivalent is required.
• 1 year of customer service experience is required.
• 1 year of healthcare intake, medical office, DME, customer service, or related field is preferred.
• Knowledge of HCPC codes is preferred.
• Proficient with MS Suite, digital documentation, and multitasking tools.

Responsibilities

• Serve as the primary contact for incoming patient and provider requests.
• Gather and verify intake information, documentation, and medical orders.
• Enter accurate data into EMR/EHR, CRM, and order-management systems.
• Review prescriptions, insurance requirements, and compliance documents.
• Coordinate with clinical teams, customer service, and insurance verification.
• Ensure devices and equipment orders meet regulatory standards (HIPAA, FDA, DME).
• Track order status and follow up as needed.
• Provide compassionate, professional support to patients and partners.
• Other duties as needed.

Skills

Communication

Data entry

Healthcare software

Attention to detail

Multi-tasking

Teamwork

Regulatory compliance

Education

High school diploma

Tools

MS Office

EMR/EHR

CRM

Order-management systems

Job description

Owens (A Friesen Group Company) is seeking an Intake Specialist to be the first point of contact for patients, providers, and internal teams. You will gather information, verify orders, and enter data into EMR/EHR and CRM systems to ensure accurate processing of medical device orders.

The role requires strong communication, attention to detail, and ability to manage multiple tasks in a fast-paced environment while maintaining compliance with HIPAA, FDA, and DME requirements.