Patient Access Representative I

UNC Health Care; Patton Park (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Pardee UNC Health Care in North Carolina is hiring a Patient Access Representative I. The role handles patient registration, verifies identities, explains insurance details, and guides patients through the care system while ensuring accurate data entry.

The position requires strong customer service, familiarity with EMR/POS systems, and willingness to work onsite with 40 hours per week in night shift schedules.

Qualifications

• Experience in a customer service setting.
• Experience using business systems such as EMR/POS or inventory systems.

Responsibilities

• Greet patients and guide them into the care system.
• Verify patient identities and update demographic and insurance data in the EMR.
• Explain health insurance coverage, benefits, and related documents.
• Schedule patients and direct them to services as needed.
• Collect co-pays, deposits, and outstanding balances with price estimation tools.
• Assist patients with forms for regulatory requirements.
• Support adjacent tasks like switchboard or inventory in the area.
• Work onsite with predictable attendance across assigned locations.

Skills

Customer service experience

Education

High school diploma or GED

Tools

EMR system

POS system

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Patient Access Representative I is commonly the first point of contact for patients and provides the first impressions of our healthcare system. They accurately register patients for healthcare services, facilitate and guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Rep is responsible for all aspects of the patient registration process.

Responsibilities

• Greets and incorporates patients and families into our system of care, ensuring positive customer service through demonstration of a caring, professional, and helpful disposition.

• Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information.

• Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards.

• Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services

• Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients.

• Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance

• May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients

• Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance.

PARDEE

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent standing, walking, and movement between departments or patient care areas.
• Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds
• Regular use of hands and fingers for data entry, typing and handling paperwork
• Visual acuity required to read computer screens, documents, and patient information accurately
• Ability to communicate clearly and effectively in person and over the phone
• May occasionally need to bend, stoop, or reach

Qualifications

Required

• High school diploma or GED equivalent
• Experience performing in a customer service capacity
• Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system

Preferred

• Experience or formal instruction in the use of medical terminology
• Experience working or with one or more electronic medical recordkeeping (EMR) system

01.9050.0227

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Patient Accounting

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Night Job

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.