Patient Access & Insurance Verification Specialist

MyMichigan Health; Saginaw (MI); On-site; USD 19,286 - 24,796; Full time

Job summary

MyMichigan Health in Saginaw, MI is seeking a detail-focused Registration and Insurance Verification specialist to verify benefits, collect co-pays, and set up payment plans at discharge. The role emphasizes accuracy, confidentiality, and customer service in a fast-paced hospital setting.

Responsibilities include processing registrations, verifying coverage via insurance portals, posting payments, and coordinating with the ED and registration areas as needed.

Qualifications

• One year of experience working with insurance and patient accounts.
• Typing skills and basic personal computer knowledge to enter patient information.
• Basic math proficiency and customer service skills.
• Interpersonal skills to communicate clearly and effectively with individuals and groups at all levels.
• Maintains confidentiality of all patient information and data obtained.
• Knowledge of medical terminology and medical office practices, policies, and procedures acquired through experience in a medical center or similar setting is preferred.
• Four years of experience working in a hospital setting with insurance, registration, and collections is preferred.
• CHAA certification is preferred.
• Competency in Microsoft Windows.
• Willingness to participate in further learning opportunities offered by MyMichigan Health.

Responsibilities

• Collects accurate registration information, collects co‑pay amounts, posts the payment in the computer, prints receipts, balances cash at the end of shift, and provides patients with pre‑printed materials.
• Meets with patients and/or families to explain insurance coverage, treatment costs, hospital billing policies, and to inform them of their financial obligations upon discharge. Sets up payment plans.
• Makes financial arrangements for patients without insurance or with inadequate insurance coverage and communicates available financial assistance programs for self‑pay patients.
• Accesses insurance eligibility websites to verify benefits and coverage, assesses co‑pay and deductible amounts, and documents the information.
• Performs inpatient admission functions, including direct admits and emergency department admissions.

Skills

Insurance billing

Customer service

Data entry

Communication

Confidentiality

Education

High School diploma or equivalent

Tools

Epic

MS Windows

Job description

MyMichigan Health in Saginaw, MI is seeking a detail-focused Registration and Insurance Verification specialist to verify benefits, collect co-pays, and set up payment plans at discharge. The role emphasizes accuracy, confidentiality, and customer service in a fast-paced hospital setting.

Responsibilities include processing registrations, verifying coverage via insurance portals, posting payments, and coordinating with the ED and registration areas as needed.