Patient Access & Insurance Verification Specialist

Trinityhealth; Ann Arbor (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Trinity Health in Ann Arbor, MI is seeking a Representative (I-II) / Specialist, Patient Access to provide patient-focused registration and verification services. This role covers outpatient and inpatient registration, insurance verification, and financial interactions with patients, families, and providers.

Minimum qualifications include a high school diploma and one year of customer service experience; HFMA CRCR or NAHAM CHAA certification within a year is required.

Qualifications

• Minimum one year of customer service experience.
• HFMA CRCR or NAHAM CHAA required within one year of hire.
• Medical terminology knowledge is required.
• Insurance verification with the ability to explain benefits is preferred.

Responsibilities

• Provide patient-focused customer service and assist with outpatient and/or inpatient registration and insurance verification.
• Process payments and ensure financial requirements are met, including payer pre-certifications and referrals.
• Analyze data, create reports, and present findings to support leadership decisions.

Skills

Customer service

Medical terminology

Insurance verification

Education

High school diploma or equivalent

Job description

Trinity Health in Ann Arbor, MI is seeking a Representative (I-II) / Specialist, Patient Access to provide patient-focused registration and verification services. This role covers outpatient and inpatient registration, insurance verification, and financial interactions with patients, families, and providers.

Minimum qualifications include a high school diploma and one year of customer service experience; HFMA CRCR or NAHAM CHAA certification within a year is required.