Patient Access & Insurance Specialist

1103 Team Member Services; Redmond (OR); Sur place; USD 22 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

401(k)/403(b)

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Résumé du poste

AdventHealth is seeking a patient access/revenue cycle professional to support Medicare compliance reviews and accurate financial obligations for patients. The role requires coordinating with utilization management for pre-authorizations and ensuring patients have necessary information for services.

Primary duties include registering patients, verifying insurance, collecting payments, and maintaining timely coverage while delivering exceptional customer service.

Qualifications

• Experience in customer service within healthcare preferred.
• Knowledge of CMS, EMTALA, and HIPAA requirements.
• Ability to communicate professionally, both verbally and in writing.

Responsabilités

• Performs Medicare compliance reviews and issues ABNs as needed.
• Creates estimates for patient financial responsibility and collects payments or sets up plans.
• Coordinates with utilization management for pre-authorization and ensures patients have logistics info.
• Contacts insurers to verify eligibility/benefits and obtain pre-authorizations.
• Registers patients accurately and minimizes duplicate medical records.
• Maintains timely coverage of assigned work areas during shifts and arranges relief.
• Communicates between clinical, ancillary and access departments to improve patient experience.
• Provides excellent customer service and documents conversations with payers.

Connaissances

Customer service

HIPAA knowledge

Communication skills

Bilingual English/Spanish

Formation

Associate degree

High school diploma

Outils

EMR system

Microsoft Office

Description du poste

AdventHealth is seeking a patient access/revenue cycle professional to support Medicare compliance reviews and accurate financial obligations for patients. The role requires coordinating with utilization management for pre-authorizations and ensuring patients have necessary information for services.

Primary duties include registering patients, verifying insurance, collecting payments, and maintaining timely coverage while delivering exceptional customer service.