Patient Access & Front Office Specialist

Texas Children's; Cypress (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Texas Children's in Cypress, TX is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and support the referral process. You will enter billing information and transmit claims with attention to accuracy.

The role requires a high school diploma or GED and at least one year of related experience; training in AIDET and patient communication is a plus. You will work in a fast-paced healthcare setting and contribute to a positive patient experience.

Qualifications

• Greet patients and visitors professionally according to practice protocol.
• Assist patients with check in/check out and routing as needed.
• Answer phone calls promptly and direct per protocol.
• Enter charges into billing system with accuracy and timeliness.
• Assess patient eligibility for referral with payer information.

Responsibilities

• Greet patients/visitors and guide them through arrival process.
• Assist with check-in/check-out and message routing.
• Answer calls and direct to appropriate area.
• Enter charges accurately into electronic billing system.
• Verify patient eligibility for referral before scheduling.

Skills

Customer service

Phone etiquette

Scheduling

Billing system

Electronic health record

Education

High School Diploma or GED

Tools

Billing system

EHR system

Job description

Texas Children's in Cypress, TX is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and support the referral process. You will enter billing information and transmit claims with attention to accuracy.

The role requires a high school diploma or GED and at least one year of related experience; training in AIDET and patient communication is a plus. You will work in a fast-paced healthcare setting and contribute to a positive patient experience.